Visitors regulations


Title 1 – Field of Application

Title 2 – Museum Admission

Title 3 – Deposit – Lost Property – Report Form

Title 4 – Visitors’ Behavior

Title 5 – Arrangements for Groups

Title 6 – Photographs and Footage

Title 7 – Security of Assets, People, Archives, and Buildings

Title 8 – Execution

Appendix 1 – French Government’s Places of Remembrance Ethical Charter

Appendix 2 – Amendment related to the decree of March 23, 2020 enacting global sanitary measures to face the COVID-19 pandemic

Title 1 – Field of Application


The regulation shall apply to:

1. Visitors of D-Day Experience Museum.

2. People who have been granted access to the museum facilities for their own purpose – meetings, receptions, conferences, exhibitions, etc.

3. Any person present in the museum facilities for professional reasons.


Title 2 – Museum Admission


Opening days and business hours are specified by the D-Day Experience Museum’s management and are adequately advertised.


Access to the permanent exhibitions is subject to an entry fee defined by the D-Day Experience Museum’s management. The general conditions under which visitors may benefit from a reduction or free admission are also defined by the above-mentioned management.


­Access to the permanent exhibitions and movement of persons within these exhibitions are subject to the possession of a valid ticket or other document:
Ticket issued by the museum’s ticket office for individuals.
– Booking agreement or signed voucher for groups.

Every visitor is required to keep the above-mentioned ticket or document for the duration of the visit. Any staff member may request the submission of the latter. No ticket may be returned or exchanged.

Access to the entrance hall and shops is not subject to the possession of such a ticket.


The museum facilities feature specific devices intended for facilitating the movement of persons with limited mobility. Visitors shall ask any staff member about these devices and comply with their use regulations.


Children under the age of 10 must be accompanied by an adult.


Staff members will walk through the facility 10 minutes before closing time to make sure all visitors have left the above-mentioned facility prior to closing the door.

Title 3 – Deposit – Lost Property – Report Form


To ensure the safety, comfort, and convenience of everyone, visitors are required to leave bulky items in their vehicles – personal car or bus:
-­ Umbrellas.
-­ Suitcases, rucksacks, infant carriers (back carriers), and other large luggage.
– Schoolbags and other cumbersome backpacks.


Personal belongings found in the facilities will be kept for one year.


The D-Day Experience Museum’s management cannot be held liable in the event of theft within the facilities.


The presence of suspected parcels and other abandoned items in the facilities will be reported to the police.


Title 4 – Visitors’ Behavior


It is strictly forbidden to introduce these items in the facilities:
– Pets and animals, with the exception of assistance dogs for people with disabilities.
– Arms and weapons (including deactivated firearms and replicas); munitions; explosive, flammable or highly volatile substances; any hazardous or smelly object or material.


Also, visitors are not permitted to access the permanent and temporary exhibitions when carrying any of the following items:
– Food and beverage.
– Backpacks, suitcases, briefcases, shopping bags, and other type of luggage – only common size purses and handbags are allowed.
– Rods, umbrellas, and all sorts of pointed, sharp or blunt objects – only walking sticks are allowed for people with disabilities.
– Generally speaking, every bulky or noisy artifact.


Visitors are required to wear clean and decent clothes in the facilities. Proper behavior is also required at all times, toward everyone.


It is strictly forbidden:
– To touch the artifacts, archives, materials, and museographical installations – panels, display cases, base plates, and other decorative or educational elements – as well as permanent and temporary signs.
– To lean on the display cases, base plates, and other decorative or educational elements.
– To dirty, scribble, write, draw, paint, carve, and engrave anything, anywhere in the facilities.
– To overcome the guardrail and other devices intended for limiting access.
– To smoke within the facilities, in accordance with the provisions of Article L3511-7 of the French Public Health Code.
– To be noisy and thus cause disturbance or discomfort.
– To impede circulation within the facilities and to block passageways and exits, in particular by sitting on the stairs.
– To run, jump, slide, and climb in any part of the facilities and to show aggressiveness.
– To eat or drink outside of the places intended for this purpose.
– To beg, circulate petitions, trade, advertise, and spread propaganda within the facilities.
– To open or close doors and windows if no specific instructions have been provided by staff members.

Trash bins are available to the public for papers, litter, chewing gum, and other waste.


Visitors are required to comply with any recommendation made by staff members for service or security reasons. It is strictly forbidden to enter any part of the facilities not accessible to the public, unless holding a special authorization.


Any visitor failing to comply with the present rules may be expelled from the museum at once. If needed, the D-Day Experience Museum’s management will engage legal proceedings.

Title 5 – Arrangements for Groups


Reservation is mandatory for groups of 10 people and more, whether on a guided tour or not. In the absence of reservation, and depending on the number of individual visitors and other groups already present in the facilities, a group may be denied the right to access the museum. Entry may also be refused if the total headcount is incompatible with safety standards, or, particularly in the case of school groups, if the number of chaperones does not meet the regulations.


The group leader agrees to comply with the arrangements specified in the reservation contract – schedule, number of people, option chosen, admission fees and payment type. The group leader shall inform the D-Day Experience Museum’s management of any changes. The group leader will collect tickets for every member of the group at the reception desk.


Visitors belonging to a group are subject to the same rules as individuals.


The group leader is responsible for good order and discipline in the group within the facilities, and must ensure that everyone in the group complies with the present rules. Staff members are empowered to intervene in order to enforce the above-mentioned rules if needed. In that case, neither the group leader nor their guide may interpose.


Only the following persons are qualified to give guided tours of the museum and to comment the contents of the exhibitions:
– Staff members.
– Licensed guide-lecturers and guide-interpreters.
– Teachers responsible for school groups.
– Exceptionally, another external lecturer with proper accreditation granted by the D-Day Experience Museum’s management.


The D-Day Experience Museum’s management may restrict the usual rules and conditions for groups, depending on the temporary or permanent technical constraints and various security requirements.

Title 6 – Photographs and Footage


Unless otherwise specified, all the archives and artifacts displayed in the museum exhibitions – both temporary and permanent – may be photographed and filmed for the visitors’ private use, excluding any commercial use of the pictures and footage. Pictures and footage in which any staff member of visitor may appear must be approved by the latter, as well as by the management.

However, using the flash is strictly prohibited during the flight simulation. Furthermore, all cameras must be turned off in the movie theater.


Professional shooting and recording for the purpose of movies, TV shows, radio shows, and others are subject to specific authorizations granted by the D-Day Experience Museum’s management. Requests shall be made at least eight days before the actual shooting or recording.


Title 7 – Security of Assets, People, Archives, and Buildings


Visitors are informed that, for security reasons, the museum has a video surveillance system.


To ensure everyone’s safety, the D-Day Experience Museum’s management reserves the right to request visitors to open their bags and parcels. If such a request is denied by a visitor, the latter will not be allowed to enter the facilities.


Visitors shall refrain from any conduct which may threaten the safety of persons and assets. Any incident or unusual event must be reported to the nearest staff member.


Visitors shall comply with safety and security rules displayed on site and follow the instructions and guidelines provided by staff members in the event of an exercise. In case of emergency, if partial or complete evacuation of the facilities is necessary, visitors shall follow the instructions and guidelines provided by staff members, as soon as possible and without panicking.


In the event of an accident or medical problem, emergency services will be contacted immediately.


Lost children shall be taken to the reception area.


In case of accident or material damage for which the responsibility of the D-Day Experience Museum would be incurred, the staff members having witnessed the event shall fill in a statement. Any subsequent claim shall be addressed to the D-Day Experience Museum’s management, 2 Village de l’Amont, 50500 Saint-Côme-du-Mont, France.


Any visitor witnessing a robbery or an act of deterioration shall report to the nearest staff member. In accordance with the provisions of Article R642-1 of the French Penal Code, visitors are expected to help staff members if necessary.


In case of overcrowding, and in any situation that could compromise the safety of goods and persons, the D-Day Experience Museum’s management may suspend or cease sale of tickets, restrain access to all or part of the facilities at any time, or change business hours. The D-Day Experience Museum’s management may take any measure considered necessary depending on the circumstances.


Title 8 – Execution


Staff members, particularly reception and surveillance personnel, are entrusted with enforcing the present regulation. By accessing the facilities, visitors agree to the rules set out in this document.


Any visitor failing to comply with the present rules may be expelled from the museum at once. If needed, the D-Day Experience Museum’s management will engage legal proceedings.


The present regulation shall be available to the public upon request from the reception desk, as well as on the museum’s website.


Charte d’éthique des lieux de mémoire


La charte d’éthique vise à affirmer les valeurs démocratiques et républicaines pour un tourisme de mémoire respectueux. Elle a également pour objectif d’établir une déclaration de déontologie professionnelle à l’attention des responsables des lieux de mémoire. Elle s’inscrit également en complémentarité des critères de qualité définis dans le référentiel national Qualité Tourisme TM spécifique aux lieux de mémoire.

Est défini comme « lieu de mémoire » au titre de la présente charte, un site en lien avec un conflit contemporain auquel la France a participé depuis 1870, qu’il soit le lieu d’un événement ou érigé pour en rappeler un aspect, et qui apporte des éléments de compréhension ou incite au recueillement.

Article 1

Les lieux de mémoire contribuent à la transmission de l’histoire et de la mémoire des conflits contemporains.

Article 2

Les lieux de mémoire participent au développement d’une société capable de réflexion et fondée sur des valeurs démocratiques et républicaines.

Article 3

Les lieux de mémoire garantissent le respect de l’esprit des lieux, qu’ils reposent sur un lieu-martyr et/ou un événement douloureux ou encore sur un fait marquant.

Article 4

Les informations présentées sont conformes à la déontologie de l’historien, dans la continuité d’une démarche scientifique.

Article 5

Les dispositifs de médiation répondent à la particularité du site et sont garants de son intégrité.

Article 6

Les lieux de mémoire présentent un volet pédagogique développé et adapté.